Return policy
Return Policy
Eligibility: Returns are accepted within 15 days of receiving your item. To be eligible for a return, the item must be in its original packaging, be unopened and unused. If an item has been opened or used returns will be possible on a case by case basis.
Return Process: To initiate a return, email us at trulyextracts@gmail.com with your name, order number, and email address. You will receive instructions for returning the product either via usps or ups. After inspection, approved refunds will be credited back to the original payment method.
Non-Returnable Items: Opened products, perishable goods, custom products, and hazardous materials cannot be returned. Sale items and gift cards are also non-returnable.
Return Shipping Costs: Customers are responsible for return shipping costs. We cover the cost of shipping for exchanges.
Damages and Issues: Inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately to resolve the issue.
Terms and Conditions
The Purchaser of Truly Extracts Products on the Truly Extracts Website
(trulyextracts.com) Agrees That They Have Thoroughly Read and
Understand the Full Disclaimer on this page. The Purchaser Agrees to the
Following Disclaimer (on this page) as Part of the Terms and Conditions
and Disclaimer Acceptance at the Time of Online Checkout. By Clicking Accept You ACCEPT ALL CONDITIONS ON THIS PAGE.
Kratom products have not been evaluated by the FDA. We make no claims that Kratom cures, prevents, or treats any diseases or ailments.
By submitting your payment and agreeing to Terms/Conditions and
Disclaimer you agree to release us from any adverse effects that may arise
from improper handling or consumption of this product. You also agree that you are of legal age to purchase Kratom in your
jurisdiction.
TRULY EXTRACTS KRATOM PRODUCTS CONTAIN: MITRAGYNA SPECIOSA LEAF EXTRACT.
Do not alter packaging for retail sales. NOT FOR SALE TO MINORS! 18+ ONLY. Keep out of reach of children.
Kratom products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.
Warnings
Not for sale to individuals under 18. Keep out of reach of children and pets.
Do not use if pregnant, nursing, or with medical conditions such as liver or kidney disease, high blood pressure, heart conditions, blood disorders, or CNS disorders.
Avoid use if taking SSRIs, MAOIs, or any other prescription or over-the-counter medications, vitamins, nicotine, or supplements. Consult a healthcare professional before use.
Do not exceed 40-80 mg of Mitragynine per 24 hours or use for more than 5 days per month. Not for daily or long-term use.
Mixing kratom with alcohol, drugs, or other kratom products may result in serious health risks, including adverse effects or death.
Potential for Abuse
Kratom products, including those from Truly Extracts, have the potential for abuse and dependence. Misuse may lead to severe health risks, including but not limited to addiction, withdrawal symptoms, liver damage, seizures, or fatal outcomes. Use responsibly and in accordance with labeled instructions.
Liability Waiver
By purchasing and using Truly Extracts products, you assume full responsibility and release Truly Extracts LLC, its owners, and employees from any liability for adverse effects, misuse, or health complications.
Usage Restrictions
Do not use if the product seal is broken. Do not alter packaging for resale.
Truly Extracts products are not intended for use while operating heavy machinery or vehicles.
At this time, we are unable to ship Kratom products to Alabama, Tennessee, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin and in these counties – Sarasota County (Florida), San Diego (California), Alton,
Edwardsville County; Jerseyville (Illinois), Columbus; Union County (Mississippi), Oceanside (California), Ontario, (Oregon).
Important Notice
Consult a healthcare provider before use to determine safety and potential interactions. Information provided by Truly Extracts is not a substitute for professional medical advice. The FDA has not approved kratom as a dietary supplement.
For additional FDA guidance, visit the FDA’s website.